![]() ![]() ![]() Many managers were left in the dark about the plans, including many who learned of the cuts on the day they were made, two of the people said. Microsoft leaders have been relatively quiet about the changes this time around. It's common for Microsoft to make changes at the start of a new fiscal year, which began July 1. "What was promoted as one of the largest customer service groups in the industry is now struggling to keep up with demand." "The focus is more to accelerate consumption than it is to help customers," one person familiar with the changes told Insider. Cuts also came to engineering project managers and marketing departments. The company also eliminated the customer solutions manager role, moving some, but not many, employees to another role called customer success account management. They asked not to be identified discussing sensitive matters.Īs part of these moves, Microsoft shut its "Digital Sales and Success" group, a sales and customer service team that at one point had thousands of employees. The cuts go beyond the 10,000 layoffs Microsoft indicated it was planning earlier this year, according to these people. Microsoft laid off more than 1,000 employees over the past week, primarily in customer service and sales roles, people familiar with the changes told Insider. The latest cuts will change how Microsoft approaches customers and partners.The layoffs are beyond the 10,000 jobs that Microsoft planned to eliminate earlier this year.Microsoft cut more than 1,000 employees over the past week, insiders say.In fact, LinkedIn analysis has shown that sales professionals who regularly share content are 45% more likely to exceed quota.Account icon An icon in the shape of a person's head and shoulders. When done consistently and effectively over time, sales professionals can come to be known as thought leaders in their industry and trusted advisers to their customers, ultimately leading to more closed business. Even better, it will show up, front and center in their Sales Navigator homepage feed, keeping content sharing top of mind for sales teams and eliminating the friction of having to log into a new solution in order to share.”Įmphasizing the benefits of the updates “For sales professionals, sharing the right content with prospects and customers is key for building trust and nurturing them down the funnel. LinkedIn explains “This integration connects Elevate and Sales Navigator in a simple, but effective, way every day, Sales Navigator users will get one custom alert encouraging them to share a piece of content from Elevate. Moreover, as part of the quarterly update, Sales Navigator will now let users sort Custom Lead Lists by Name Account and Geography, and Custom Account Lists can be sorted by Name and Geography.Īdditionally, LinkedIn also expanded search results for Sales Navigator from 1,000 maximum to 2,500 in its latest update, giving sales teams more prospects at a time. Users will be able to access the content without having to log into Elevate, and then share it on LinkedIn as well as Twitter and Facebook. The feature brings Elevate content into the Sales Navigator homepage feed of alerts. The unification of Elevate and Sales Navigator gives you the ability to share curated content directly on the sales platform. LinkedIn first launched Elevate - an app designed to help users curate and share content on LinkedIn, Twitter and Facebook - in 2015. ![]() The latest feature update to LinkedIn’s sales prospecting tool represents the company’s latest attempt to attract sales specialists into spending more of their working day on the business site. LinkedIn Sales Navigator released product updates on Wednesday, adding more features for discovering and managing leads, a redesigned Help Center and an integration with its content-sharing app Elevate. ![]()
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